Frequently asked questions

Do you take commission for my sales?

No! We don't take any commission for any of your sales.

How does the fraud protection work?

We have integrated with Shopify's fraud system. This allows us to track orders "risk status". Just head into the settings and set the level you want to be alerted for (low, medium, high). We detect the risk status and then depending on your setting we will send the download email.

Can I used your app for free?

Yes! We offer a free plan with some features, try us out and upgrade if you want more features.

Will your app slow down my store?

No. We are not part of your store/theme/shopfiy code.

Can I attach multiple files to a product?

Yes! Every paid plan allows multiple files per product.

Can I use my own S3 server?

Yes! You can link your S3 server via our setting area.

My customer did not get the download email.

You can resend download emails for the orders page, and update the email address if needed.

Can I upgrade/downgrade my plan at any time?


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Registered address

74 Sackville Road, Hove, United Kingdom, BN3 3HB