Frequently asked questions

Do you take commission for my sales?

No! We don't take any commission for any of your sales.

How does the fraud protection work?

We have integrated with Shopify's fraud system. This allows us to track orders "risk status". Just head into the settings and set the level you want to be alerted for (low, medium, high). We detect the risk status and then depending on your setting we will send the download email.

Is the plan storage allowance per file or total?

The total amount of storage space. For example if you have 10GB on your plan, you will only be allowed to upload 10GB worth of files. You could upload 2 x 5GB files if you wanted.

How do I attach a personalised file to an order?

  1. Upload your personalised file by going to the 'Assets' page > then upload the file(s).
  2. Go to the Orders page > click on the order you want to attach the files to > click the button Attach additional asset. Once you have attached the asset(s) you can send the download email, or tell the customer that their links are ready in their account (if you have this option checked in the settings).

Can you attach files to product variants?

Yes! We sync all products and variants from Shopify and you can attach many file to them.

Do you have PDF Stamping?

No, we don't have this feature yet but let us know if you are interested.

Can I used your app for free?

Yes! We offer a free plan with some features, try us out and upgrade if you want more features.

Will your app slow down my store?

No. We are not part of your store/theme/Shopify code.

Can I attach multiple files to a product?

Yes! Every paid plan allows multiple files per product.

Can I use my own S3 server?

Yes! You can link your S3 server via our setting area.

My customer did not get the download email.

You can resend download emails for the orders page, and update the email address if needed.

Can I upgrade/downgrade my plan at any time?


Can the customer still download assets after an order is cancelled/refunded?

No. The links are disabled.

How do I attach a URL?

Attach URLs for your customer to download by going to the Files page, then clicking the Upload new assets button.
You will be presented with a box to enter the URL of your download link, title and file size. This is fully compatible with Dropbox, Google Drive, WeTransfer, OneDrive and many more.
Ensure you attach the newly created link to a products, via the products page.

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74 Sackville Road, Hove, United Kingdom, BN3 3HB